Contact

Top Questions


Where is my order?
After you place your order, we send it directly to the restaurant, which starts preparing it immediately.
Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

I have a foodpanda Singapore voucher code. How can I use it?
If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.
If your voucher code does not work, feel free to contact us and we’ll take a look.

Are there any discounts available at foodpanda right now?
Yes. foodpanda offers different discounts at restaurants.

Ordering

How to order online at foodpanda?
It only takes three steps to order food online:
  1. Tell us where you are: Enter your location so that we can show you which restaurants deliver to you.
  2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, dish name or by keyword.
  3. Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.
Now sit back, relax, and we’ll get your food delivered to your doorstep.

I need to cancel or change my order! How can I do this?
Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order.
With regards to any refund of a payment you have made online, please contact foodpanda and not the restaurant.

Do I have to create a foodpanda account to place an order?
Creating an account is not mandatory. You can order using our guest checkout without having to sign up. We make sure that ordering food online at foodpanda is quick and fuss-free. After placing your order, you will have the option of creating an account.

How long does it take for my food order to get delivered?
Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.
You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

What are the delivery costs?
Delivery costs, just like delivery time, are determined by each individual restaurant. Usually the ones closer to you will charge a smaller delivery fee. There are also many restaurants with a free delivery. You can easily check the delivery costs of each restaurant while browsing our website.

How can I pay for my order?
All restaurants in Singapore accept cash on delivery and most of them accept online payments as well (credit/debit cards and PayPal). Available payment methods for each restaurant are visible on the restaurant info page.
  • Cash on Delivery
    Select ‘Cash on Delivery’ on the checkout page and pay the driver at your doorstep when receiving food.

  • Credit/Debit Card
    Select ‘Credit Card’ on the checkout page. After placing your order you will be redirected to the secure page of our payment partner, where you can follow its instructions. Please do not refresh the page or go back. Once the payment is confirmed, the order will be transmitted to the restaurant.

  • PayPal
    Select ‘PayPal’ on the checkout page. After placing your order you will be redirected to the secure PayPal payment page, where you can follow its instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.

Why is ordering online better than ordering by phone?
Online ordering with foodpanda provides several advantages over telephone based ordering.
  1. Discover: We offer a huge choice of restaurants, and we have their menus online so you don’t have to collect menus for individual restaurants or stick to just one of them. Every day you can discover new restaurants and new tastes.
  2. Take your time: You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.
  3. Know what you’re getting: We help you make the right choice by providing customer reviews and ratings.
  4. Convenient payment: If you order at foodpanda, you’re not limited to paying by cash on delivery. You can easily and safely pay online using online banking, PayPal or your credit card.
  5. You can view details of all your past orders and easily re-order.

How it works

What is foodpanda Thailand?
foodpanda Thailand is a convenient online food ordering website that connects users with thousands of local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price.At foodpanda, we believe ordering food online should be fuss-free, fast and fun. With just a few clicks you can order from a wide variety of delicious cuisines online.foodpanda provides you with restaurant menus, customer reviews and more for over 600 restaurants spread all over Thailand.

How can I see all restaurants?
Enter your address on the home page. Browse from our extensive list of restaurants that deliver to your area. Pick a restaurant you like and browse its menu.

What are your opening hours?
foodpanda Bangkok is open from 8am to 11pm from Monday to Sunday.
foodpanda Pattaya is open from 11am to 3am from Monday to Sunday.
foodpanda Chiang mai is open from 10am to 9pm from Monday to Sunday.
foodpanda Hua Hin is open from 10am to 10pm from Monday to Sunday.

During closing hours you can browse through restaurants and place an order for later.

Why am I getting a message that a restaurant does not deliver to me?
The delivery area depends on each individual restaurant and foodpanda has no influence on this. If you enter a specific address on the homepage, then you can browse all the restaurants that do deliver to you.

My Account

I don’t remember my password
You have already created an account but you can't remember your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.

What are the advantages of an account at foodpanda?
You are not obliged to create an account, but it is very handy.There are definitely a few advantages of signing up:
  1. Your past delivery addresses will be saved so that you don't have to enter them all over again in your next order
  2. You can track the history of every order with their details in your account
  3. You can quickly re-order
  4. You can leave a review and let everyone know about your experience
There are many more advantages - register with us today and start exploring!

How can I create an account at foodpanda?
Click on 'Login/Register' at the top of the page. Then fill out all information in the ‘Create an account’ section and click the ‘Register’ button. You can also create an account directly after placing an order. Your delivery address and the order will be then saved in your account.

Contact


Live chat | Chat with us
[email protected]

Problem or question?
  • For Bangkok issues contact us through chat or email
  • Pattaya +66(0)38720222(in partnership with Door 2 Door)
  • Chiang Mai +66(0)53216667
  • Hua Hin +66(0)32909605(in partnership with Hua Hin Butler)

You are a restaurant?


Do you want yourself listed on foodpanda?You can register yourself for listing and we will contact you:
Partner with us

You have a press enquiry?


Do you want to write about foodpanda?Do you need pictures, logos or interviews?
Feel free to email us at: [email protected]

Interested in being our partner?


Do you want to join co-promotion with foodpanda?
Feel free to email us at: foodpanda_partnerships
@foodpanda.co.th